All product returns must have prior, authorized approval from our Customer Care department. Phone Customer Care at 800-754-8000, Monday - Friday, 6:30 a.m. - 5:00 p.m. PST, or contact us by email to get a Return Pre-Approval and a Return Authorization Number. An approved credit or refund will not include shipping charges previously paid. For all approved returns, the customer is required, at customer's expense, to return the products along with the Return Authorization Number to:
Attention: Returns Department
2575 West 237th Street
Torrance, CA 90505
No credit or refund will be issued without prior authorized approval from our customer care department.
We offer a guarantee on all unopened products for a period of 30 days after shipping date, with a few minor exceptions noted below: