The privacy of online Nutrition Express customers is treated with respect because we know that you care about your personal information. Please take a few minutes and read about our privacy practices.
This document should answer any questions you may have regarding user privacy and our Site.
Information Collection and Use
Ordering: We request personal information from the user during our order process. Here a user provides contact information (such as name, address, phone number and email address) and may provide payment information (such as a credit card number). This information is used to fulfill your requests, for billing purposes, order fulfillment, anti-fraud purposes or to identify you. For example, if we have trouble processing an order, the contact information is used to get in touch with you.
Log Files: Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, operating system, referring and exit websites, zip code, date/time stamp, the pages of our Site that you visit, clickstream data, website traffic and related statistics and other data. In addition, we may use third party web analytics services that collect, monitor and analyze this information. We use this information to learn about user behavior on our site, administer the site, improve our Site and gather information about our Site.
Service Providers: We may employ third party companies and individuals to facilitate our Site services, to provide Site services on our behalf, to perform Site-related services (e.g., without limitation, address verification, credit card payment processors for products ordered, shipment delivery and tracking services to deliver products that were ordered, web analytics, email service providers) or to assist us in how our Site and services are used.
Others: We may disclose your personal information if necessary by law, legal process, litigation, requests from public and governmental agencies, or if in good faith believe that such action is necessary or appropriate for purposes of national security, law enforcement, or other issues of public importance. We may also disclose information about you if we determine that disclosure is reasonably necessary to protect and defend our rights, property, personnel, suppliers, agents or licensors, and enforce our terms and conditions. We may share information with business partners, or buy or sell businesses or assets. In the event of a reorganization, merger, sale, dissolution or similar event, we may transfer any and all personal information to the relevant third party. We may share aggregated demographic information with our partners and/or advertisers.
Phone/Mail/Fax Orders: If ordering by phone, mail or fax (not Site orders), we occasionally make portions of our customer data available to companies that offer products or services you may enjoy. To opt-out from the sharing of this information, tell the operator when phoning in your order, or call Customer Care at 800-754-8000. Or, handwrite "Do not share" on your order when mailing or faxing it in. Or, simply order online and we'll automatically set your sharing status to opt-out. Your opt-out sharing status will be permanent until you change it.
We do not rent or sell customer email addresses to any third party.
When our checkout process asks users to enter sensitive information such as a credit card number, that information is encrypted and is protected with Transport Layer Security (TLS) encryption. While on a secure page, such as those that encompass our order process, the lock icon on web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are "just surfing."
When creating an account on our Site where you can review past orders, reorder and track shipments, you are required to establish a password. Choose a password with at least six characters and use a combination of letters and numbers to improve security. You should not disclose your password to any other person.
The security of your Personal Information is important to us. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee or warrant the security of any information you disclose or transmit to us and we are not responsible for the theft, destruction, or inadvertent disclosure of your information.
Additional Uses & Choice Opt-in/out
Telephone Contact: Users may be contacted by phone if there is a problem or question about an order that they have placed. Also, from time to time, we may phone a small percentage of our customers for input on how to improve our service and product selection.
Email Contact: From time to time, we send Nutrition Express newsletter-related emails to our customers, which may include special offers, news, newsletters, promotions, product updates, notice of website updates, etc. Each newsletter-related email message we send provides instructions for unsubscribing from future Nutrition Express mailings. Please allow some time to pass for your preferences to be processed. When you make a purchase, you will automatically be subscribed to our emails unless you opt out during checkout. To opt-out during checkout, uncheck the “Stay In Touch” box directly under the field where you enter your email address. You may also remove yourself from the email newsletter-related list at any time by logging into your account and editing your Email Preferences, or you may contact Customer Care at 800-754-8000 and tell them you wish to unsubscribe, or you can contact us by email to unsubscribe.
If you unsubscribe from the newsletter-related emails, we reserve the right to contact you via email regarding your order or backorder and send order-related emails such as order and ship confirmations.
Notification of Changes
2575 West 237th Street
Torrance, CA 90505
We appreciate your business and look forward to serving your needs!