The privacy of Nutrition Express online customers is treated with utmost respect. This document should answer any questions you may have regarding user privacy and our website.
Nutrition Express is the sole owner of the information collected on this site. We will not sell, share, rent or give this information to others in ways different from what is disclosed in this statement. Nutrition Express collects information from our users at several different points on our website.
Ordering: We request information from the user during our order process. Here a user must provide contact information (such as name, address and phone number) and may provide financial information (such as a credit card number). This information is used for billing purposes and order fulfillment. If we have trouble processing an order, the contact information is used to get in touch with the user. Your phone number is never sold or rented.
Cookies: A cookie is a piece of data stored on a user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. A cookie is used on this site in order to help us to keep track of your shopping cart. If a user rejects the cookie, they may still use our site. The only drawback is that the user will lose their shopping cart if they leave the site for any reason before completing the order process.
Log Files: We use IP addresses to analyze trends, administer the site, track user movement and gather broad demographic information for aggregate use.
We may share aggregated demographic information with our partners and/or advertisers. This is not linked to any personal information that can identify any individual person.
We use a credit card processing company to bill users for purchases.
If ordering by phone, mail or fax, we occasionally make portions of our customer data available to carefully screened companies that offer products or services you may enjoy. To opt-out from the sharing of this information, tell the operator when phoning in your order, or call Customer Care at 800-754-8000, or handwrite "Do not share" on your order when mailing or faxing it in. Your opt-out sharing status will be permanent until you change it. Or, simply order online and we'll automatically set your sharing status to opt-out.
We do not rent or sell customer email addresses to any third party.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit card numbers), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as those that encompass our order process, the lock icon on the bottom of web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are "just surfing."
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. The servers that store personally identifiable information are kept in a securely locked environment.
If you have any questions about security at our website, you can contact us by email.
Telephone Contact: Users may be contacted by phone if there is a problem or question about an order that they have placed. Also, from time to time, we may phone a small percentage of our customers for input on how to improve our service and product selection.
Email Contact: We reserve the right to contact you via email regarding your order or backorder including order and ship confirmations. From time to time, we send Nutrition Express emails to our customers which may include special offers, news, newsletters, promotions, product updates, etc. You will not be included in our Nutrition Express email newsletter/promotions mailing list without your express consent. Further, each email message sent will provide instructions for removing your email address from future Nutrition Express mailings. Emails will be from Nutrition Express only; we do not rent or sell our email lists to any third party.