Shipping Charge, Time & Delivery Options
Shipping charge and delivery time depends on destination and delivery option. Most orders are shipped standard delivery for a flat $5.95. No handling charges apply. See below for destinations and delivery options. Most orders placed by 1 p.m. PST M-F for in-stock items will be shipped the same day. Orders shipped to an address other than the billing address may require customer verification prior to shipping. Additional shipping charges apply to Ready-To-Drink products, which are noted online.
Within Continental USA (48 States)
STANDARD DELIVERY: Most orders are shipped by this method.
Cost: A flat $5.95 shipping charge applies on orders sent Standard Delivery regardless of the size or destination of the order.
Allowable Addresses: Street addresses (personal or business address preferred), P.O. Boxes, APO/FPO (AA, AE, AP), Military and general delivery addresses within the continental USA are accepted.
Shipping Method: These orders are shipped by FedEx, U.S. Mail or a comparable shipper of our choice. Several attempts will be made to deliver your order before the shipper returns it to Nutrition Express. If there is no one home during the day to accept an order, please consider having your order shipped to your place of employment or other location. A "Ship To" name and address is on the order form for this purpose.
STANDARD DELIVERY TIMES:
West Coast: 2-3 business days (add 1 day for P.O. Boxes)
Midwest: 3-5 business days (add 1 day for P.O. Boxes)
East Coast: 4-6 business days (add 1 day for P.O. Boxes)
APO / FPO (AE, AA, AP): 6-10 business days to Military Bulk Mail Center.
(Note: We have no control over military postal service delivery times.)
EXPRESS DELIVERY: Faster delivery service than Standard Delivery.
Cost: Actual shipping charge based on rates from FedEx, U.S. Mail or a comparable shipper of our choice. To determine the exact shipping charge, add items to your cart, view your cart, then enter your zip code into the Calculate Shipping box on the left side of the cart screen and all shipping options and charges will be presented to you.
Allowable Addresses: FedEx or a comparable shipper require a personal or business street address (no P.O. Boxes). U.S. Mail accepts personal or business street addresses and P.O. Boxes.
Shipping Method: FedEx or a comparable shipper: Next Day (Standard Overnight), 2 Day or 3 Day (Express Saver), or USPS Priority Mail.
Express Delivery Times: Orders placed Monday - Friday BEFORE 1:00 p.m. PST by phone, fax or internet will be shipped the same day for in-stock items. Orders placed AFTER 1:00 p.m. PST will ship the following business day.
|Place Order||Next Day||2 Day||3 Day|
|Monday before 1:00 p.m.||Tues||Wed||Thur|
|Monday after 1:00 p.m.||Wed||Thur||Fri|
|Tuesday before 1:00 p.m.||Wed||Thur||Fri|
|Tuesday after 1:00 p.m.||Thur||Fri||Mon|
|Wednesday before 1:00 p.m.||Thur||Fri||Mon|
|Wednesday after 1:00 p.m.||Fri||Mon||Tue|
|Thursday before 1:00 p.m.||Fri||Mon||Tue|
|Thursday after 1:00 p.m.||Mon||Tue||Wed|
|Fri before 1:00 p.m.||Mon||Tue||Wed|
|Friday after 1:00 p.m.||Tue||Wed||Thur|
NOTE: All times are Pacific Standard Time. Shippers may not deliver on Saturdays and Sundays and holidays. Our fulfillment center is closed on New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas. Express Delivery during any of these holidays will be delayed by one day.
Alaska, Hawaii and U.S. Territories
Cost: Shipping charge is based on the weight and destination of the order. Actual shipping charge including insurance is based on U.S. Mail rates (minimum $5.95). Customer pays insurance, taxes, customs and duties, if any. To determine the exact shipping charge, add items to your cart, view your cart, then enter your zip code into the Calculate Shipping box on the left side of the cart screen and all shipping options and charges will be presented to you.
Shipping Method: USPS Priority Mail
Delivery Times: 6-10 business days
International (including Canada)
Cost: Actual shipping charge based on USPS rates. For a quote, call 310-784-8500 Monday - Friday, 8:00 a.m. - 5:00 p.m. PST or email us at CustomerCare@NutritionExpress.com. For Canadian Orders, enter items in our online shopping cart to get an exact shipping charge. Customer pays all insurance, taxes, customs and duties, if any.
Shipping Method: USPS Priority Mail International
Delivery Times: 6-10 business days
NOTE: We have no control over customs department delays. For more information, visit our International Orders page.
Payment Methods: USA and Canada
We accept payment by credit cards (MasterCard, Visa, Discover Card and American Express), personal checks, company checks, cashier's check, money orders and wire transfers. Payment must be in U.S. dollars. We reserve the right to hold a check, pending bank clearance, prior to shipment of an order. We do not ship C.O.D. We reserve the right to hold a check, pending bank clearance, prior to shipment of an order.
Payment Methods: International (except Canada) and U.S. Territories
We accept payment by personal checks, company checks, cashier's checks, money orders and wire transfers provided they are drawn on a U.S. bank. Payment must be in U.S. dollars. We reserve the right to hold a check, pending bank clearance, prior to shipment of an order. @*We do not ship C.O.D. No international credit cards are allowed including cards issued in Puerto Rico, Guam, U.S. Virgin Islands, Marshall Islands or other U.S. Territories. Only USA bank issued credit cards are allowed.
If you overpaid for an order by $2.00 or more, we will automatically send you a refund check in the mail separate from your order. For over-payments between $.01 to $1.99, please call for a refund. Or the next time you order, ask for your over-payment to be credited to you.
Safe & Secure Shopping
Yes, your shopping at Nutrition Express is safe, secure and 100% guaranteed. Our SSL (secure socket layer) software is the industry standard for secure online transactions. All your personal information is encrypted so that it cannot be read as it travels over the Internet. That means no one else can read your credit card, name, address or other personal information.
Still unsure about transmitting an order across the Internet? Then print out an Order Form (pdf version), write out your order and fax it to 310-784-8522 or mail it in along with your payment.
Secure Shopping Guarantee Details
Your bank, under the Fair Credit Billing Act, cannot hold you liable for more than $50.00 of fraudulent charges. If they do hold you liable for any of this $50.00, Nutrition Express will reimburse you for the entire liability, up to the full $50.00. Nutrition Express will reimburse you for this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Nutrition Express while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
Product Availability / Back Order Policy
Occasionally, unexpected shortages and manufacturers' out-of-stock conditions occur due to raw material shortages, unexpected inventory demands, bad weather, etc.
If a product you order is out-of-stock, the rest of your order will be shipped without delay. The receipt you receive will show items not yet shipped. If you paid by credit card, you will not be charged for back-ordered items until the product is shipped. If the original order was paid by check, your account will have a credit balance, usually equal to the cost of the back-ordered item, until the item is shipped. Typically when back-ordered items are shipped, you will not be charged a second $5.95 shipping charge. However, some back ordered items will require a second $5.95 shipping charge. You may cancel a back-ordered item at any time before it ships.
Internet Pricing Policy
All prices subject to change without notice. We make no representation that the prices on this website will not change. When manufacturers change their prices, we change ours as well. Prices and/or promotions on the Internet may be different than those listed in the Nutrition Express catalog. We are not responsible for typographical, system or application errors.
We charge sales tax only on orders shipped to California. We automatically calculate the sales tax based upon the county and zip code the order is shipped to.
1. Phone 800-338-7979 (USA & Canada) Call toll free 24 hours a day, 7 days a week.
International customers please call our business office line at 310-784-8500 Monday - Friday, 8:00 a.m. - 5:00 p.m. PST.
2. Fax 310-784-8522 24 hours a day, 7 days a week.
3. Mail Instead of submitting your order online, mail us your order. You may print out an Order Form (pdf version), fill it out and mail it in. Or use the pull-out Order Form found in the center of our catalogs. Send it along with your credit card number, check or money order to:
P.O. Box 3669
Torrance, CA 90510-3669
4. Online Order easily over the Internet using our secure checkout 24 hours a day, 7 days a week!
Order By Phone
Mon-Fri 8am-5pm PST
International Orders & Business Office
Mon-Fri 8am-5pm PST
Order by Phone 800-338-7979 24 hours | Customer Service 800-754-8000